Your Order Query

Have any question related to the product or the delivery time or you are just in a mood to talk to us – Drop us a message at ask@caratvilla.com to create a ticket or WhatsApp us at +91-9801716353. We will resolve it in 2 business days.

Any Changes in Order

The process is simple – after you place an order it immediately goes to the production line. Starting at the designers’ desk flowing to a technician and then to furnace where it gets the shape. Then comes the spirit of craftsmanship giving it’s the final shape with all its love and blessings.

This makes the order update a bit tricky depending upon which stage it is in the making.  But we will guarantee a complete satisfaction and accommodate all your request even if it’s all ready to ship. Just reach us out immediately on WhatsApp at +91-9801716353

For any further modification after you have received it – please go through our Easy Return and Refund policy

Delivery Timing

We delivery across all major cities in India reaching till tier 1 & 2 as well. You need to confirm with us only if you are looking to get it delivered at a relatively remote location where the air is purer than our diamonds.

Once dispatched, delivery will be received in less than 10 working days at your doorstep. We only provide a fully insured package delivery making it risk-free for you.

Reach us at ask@caratvilla.com for any further query.

Payment Option

We are now receiving payment through direct bank transfer (NEFT/IMPS/RTGS/by Cheque) to following bank account. Send the transaction ID for confirmation at ask@caratvilla.com after the successful transfer –

Bank Detail:

Account Name:- D Neha Jewel

Bank: IndusInd Bank

A/C No: 201001173131

IFSC: INDB0000555

(CaratVilla.com is an initiative of D Neha Jewellery)

For Any Query Please contact us.
WhatsApp:- +91-9801716353